DYNAMICS 365 SALES AND FIELD SERVICE FOR THE WIN – VOYTKO SUCCESS STORY
Executive summary:
Customer challenges:
Partner solutions:
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The AlphaBOLD team utilized Dynamics 365 apps to help Voytko Mechanical streamline field technicians' tasks, automate error reporting and issue resolution, and provide real-time tech support to field workers. Using Dynamics 365 Field Service, the field technicians could access a centralized system for tracking tasks and reporting issues, which reduced the need for multiple technicians working on the same task. Additionally, Dynamics 365 Field Service's cloud-based nature allowed for remote access and eliminated the need for repeated trips to the office, saving time and costs.
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Similarly, for scheduling, AlphaBOLD’s team utilized the Microsoft Dynamics 365 apps to help the company automate mundane tasks. For example, the mobile app allowed field technicians to view and accept their schedules on the go, which improved technicians' flexibility and responsiveness. Furthermore, the dispatchers and schedulers were empowered with a clear real-time view of their field technician's location and their current availability. Also, schedulers could now consider travel time, inventory, and equipment needed for the job, ensuring that the right technician with the right skills and resources is dispatched to the job site.